Vendor Terms & Conditions

1. Platform Service Fee Structure

CampusEats charges a tiered service fee on all successful orders based on the product price. This fee covers platform maintenance, payment processing, security, and customer support.

• Fee Calculation: The service fee is calculated per product based on its total price (unit price × quantity). The fees are applied and displayed during the checkout process.
• Delivery Fee Option: Vendors can optionally add a delivery fee to their products. This fee is in addition to the platform service fee and goes directly to the vendor.
• Payment Schedule: Payments are processed weekly every Monday for orders completed in the previous week, with all applicable fees deducted.
• Transaction Records: Vendors can view detailed transaction records in their dashboard showing all fees and payments.
• Transparent Pricing: All fees are clearly displayed to customers during checkout so there are no surprises.

2. Vendor Responsibilities

• Product Quality: Vendors are responsible for maintaining high-quality products and accurate descriptions.
• Timely Fulfillment: Orders must be prepared and ready for delivery within the promised time frame.
• Inventory Management: Keep product availability updated to avoid order cancellations.
• Food Safety: Comply with all food safety regulations and maintain proper hygiene standards.

3. Content Guidelines

• Product Images: All product images must be clear, accurate, and relevant. Misleading images are prohibited.
• Descriptions: Provide honest and detailed product descriptions including ingredients, sizes, and allergens.
• Prohibited Items: The sale of alcohol, tobacco, illegal substances, or any prohibited campus items is strictly forbidden.

4. Order Management

• Order Acceptance: Vendors must accept or reject orders within 15 minutes of receipt.
• Cancellation Policy: Excessive order cancellations may result in account suspension.
• Delivery Coordination: Vendors are responsible for coordinating with delivery personnel or students for order pickup.

5. Customer Service

• Response Time: Respond to customer messages within 2 hours during business hours.
• Issue Resolution: Work with CampusEats support to resolve customer complaints promptly.
• Review Management: Address negative reviews professionally and seek to resolve issues.

6. Account Management

• Account Security: Keep login credentials secure and notify CampusEats immediately of any suspicious activity.
• Profile Accuracy: Maintain accurate business information including contact details and operating hours.
• Termination: CampusEats reserves the right to terminate vendor accounts for violations of these terms.

7. Legal Compliance

• Business Licensing: Vendors must possess all necessary permits and licenses to operate their business.
• Tax Compliance: Vendors are responsible for their own tax obligations.
• Liability: Vendors are liable for any issues arising from their products or services.